| Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide |
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Grand Prairie, 20 October 2009 Turbomeca Takes a New Approach to Customer Service contracting new Service Centers Worldwide Turbomeca has taken a new approach to servicing its customers by giving them what they want, more choices. We are proud to announce the first four Service Centers in our Network marking the beginning of many Turbomeca approved Service Centers to come.
It will not only give Turbomeca Customers the power to choose their Engine service provider but will also provide them with proximity support near their operations regardless of their size. Leo Morrissette, TMUSA Vice President of Customer Support, “The goal is to provide an optimal level of support to all customers, giving them what they want and when they want it. The Service Center is a way to reach the broad spectrum of our customer’s individuality in the helicopter industry that operates Turbomeca engines”. In the United States each approved Service Center is FAR part 145 certified providing FBO and field on wing support, with levels 1 & 2 maintenance service, parts and tools. Every center will have a close partnership with Turbomeca, undergoing extensive Turbomeca training, given up to date technical, commercial data, adhering to yearly operational and quality audits. Our goal is to qualify Service Centers around the country were support is needed. We are confident that we will have at least 5 Service Centers contracted in the United States by the end of 2009. To obtain further contact information on our new Service Center Network please visit our website at www.turbomeca-usa.com and click on the “Our locations” tab then Service Centers. About Turbomeca For more information, please visit our Web sites: www.turbomeca.com and www.safran-group.com. |